At Monvro, we believe the checkout process should be as smooth as turning a page. We are committed to providing a secure, transparent, and efficient payment experience so you can focus on expanding your library.
Here is an overview of how we handle payments and protect your financial information.
1. Accepted Payment Methods
To ensure your transaction is seamless and secure, we partner with the most trusted payment processors in the industry: Stripe and PayPal.
Credit & Debit Cards: We accept all major credit and debit cards. Transactions are processed securely via Stripe.
- Visa
- MasterCard
- American Express
- Discover
Digital Wallets: For a faster checkout without entering card details, you can choose PayPal. You will be redirected to their secure portal to log in and approve the payment before returning to our site.
What We Do Not Accept: To maintain streamlined operations, we currently do not accept:
- Cash on Delivery (COD)
- Personal Checks or Money Orders
- Direct Bank Transfers (Wire)
- Cryptocurrencies
2. Payment Timing (Immediate Capture)
Since we operate on an inventory basis (we sell the books we physically have in stock), we need to secure your items immediately.
- When you are charged: Your credit card or PayPal account will be charged the full amount at the moment you place your order.
- Why? This confirms your reservation of the book and removes it from our available inventory so no one else can buy it.
3. Security & Data Protection
We treat your data with the same care we treat our rare editions.
- SSL Encryption: Our entire website is encrypted using Secure Socket Layer (SSL) technology. You can verify this by looking for the “https” prefix and the padlock icon in your browser address bar.
- No Card Storage: Monvro never sees or stores your full credit card number. Your financial data is tokenized and processed directly by Stripe or PayPal, adhering to the highest PCI-DSS compliance standards.
4. Currency and Taxes
- Currency: All prices listed on our shelves are in US Dollars (USD).
- Sales Tax: We follow state regulations strictly. We do not estimate taxes; our checkout system automatically calculates the precise sales tax required based on your specific shipping address. You will see the final total, including tax, before you complete your purchase.
5. Payment Verification (Fraud Prevention)
To protect our community of readers from unauthorized transactions, our system checks the billing address you provide against the address on file with your credit card issuer (AVS check).
Tip: Please ensure your billing address matches your bank statement exactly. If they do not match, the transaction may be declined by the bank to protect you.
6. Troubleshooting Payment Issues
If your payment is declined, please check the following:
- Card Details: Are the card number, expiration date, and CVV code correct?
- Billing Address: Does the billing zip code match your card’s registered address?
- Bank Limits: Has your bank flagged the online purchase? (A quick call to them usually fixes this).
If you continue to experience issues, please contact us so we can investigate if there is a technical error on our end.
Contact Us
If you have any billing questions or need an invoice for your order, reach out to us.
Company Name:
Chevarim LLC
Company Number:
B20250346828
Address:
Email:
Phone:
Contact Form:
Business Hours: Our support team is available Monday–Friday, 8:00 AM–6:00 PM (Pacific Time, PT), and is here to help with quick, friendly assistance.
Response Time: We typically respond to all inquiries within 1 business day, so you can expect timely, reliable, and professional support.