Refund and Returns Policy

⏰ 1. Order Changes & Cancellations (The 12-Hour Rule)

We pride ourselves on getting books out the door quickly. Because of this speed, our cancellation window is tight.

📅 2. Return Timeline

Our return policy lasts for 30 days. This means you have 30 days from the date the tracking status shows “Delivered” to initiate a return request. If 30 days have gone by since your book arrived, unfortunately, we cannot offer you a refund or exchange.

✅ 3. Eligibility for Returns

To be eligible for a return, your item must be in Resalable Condition. For books and comics, this is a strict standard. “Resalable” means:

• The item is unread and unused.
• The spine is unbroken and uncracked.
• There are no dog-eared pages, writing, or highlighting.
• The cover has no new scratches or bends.
• It must be in the original packaging (if applicable).

🚫 4. Non-Returnable Items

Certain items cannot be returned to our library:

• Gift Cards.
• Items marked as “Final Sale” or “Clearance.”
• Books that show obvious signs of use (coffee stains, torn pages).

📦 5. Damaged or Defective Products

If we made a mistake, we will fix it. We inspect every book before it leaves San Diego, but shipping accidents happen. If your book arrives with a crushed corner, water damage, or a printing defect:

💸 6. Return Shipping Costs

We believe in a fair split of responsibility:

• Our Fault: If the item is defective, damaged, or we sent the wrong title, we pay the return shipping cost (or provide a prepaid label).
• Your Choice: If you changed your mind, ordered the wrong book by mistake, or simply don’t want it anymore, you pay for the return shipping. Shipping costs are non-refundable.

💰 7. Restocking Fees

We keep it simple and friendly. Restocking Fee: $0. We do not charge any restocking fees for returns. If you return a book in good condition, you get the full value of the item back.

📮 8. How to Return an Item

Please do not send your purchase back without contacting us first.

1. Email Us: Send a request to contact@monvro.com with your order number and reason for return.
2. Approval: We will review your request and verify eligibility.
3. Pack It: Place the book securely in a box (please use bubble wrap to protect corners).
4. Ship It: Mail it to our returns address in San Diego:

🔄 9. Exchange Policy

We do not offer direct exchanges (swapping one book for another in the same transaction) to avoid inventory errors.

The Best Method: If you want a different book, please return the original item for a refund. Then, place a brand-new order for the book you actually want. This ensures you get the new book faster.

📭 10. Refused & Undeliverable Packages

If a package is returned to us because you refused delivery or provided an incorrect address:

• We will refund the cost of the book(s).
• We will deduct the original shipping cost and any return fees charged to us by FedEx from your refund.

🔍 11. Lost, Stolen, or “Delivered” but Not Received

• Check Surroundings: If tracking says “Delivered” but you don’t see it, check your mailbox, porch, or with neighbors.
• Wait 24 Hours: Sometimes carriers mark items as delivered before they physically drop them off.
• Contact Us: If it is still missing after 24 hours, email us. We will assist you in filing a claim with FedEx. Note: We are not responsible for packages stolen after confirmed delivery.

💳 12. Refunds & Processing Time

Once your return is received and inspected at our San Diego facility (to ensure the spine and cover are pristine):

• We will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed immediately.
• Timing: Please allow 3 to 5 business days for the credit to officially appear on your credit card statement or bank account, depending on your bank’s processing speed.