Your reading list is your business. Getting it to you is ours.
At Monvro, we respect the sanctity of a private library. Whether you are ordering a biography, a graphic novel, or a mystery thriller, we believe your transaction should be secure and your personal details kept private.
This Privacy Policy outlines exactly how we collect, use, and protect your information when you visit our online bookstore.
1. Information We Collect
We only collect the information necessary to process your order and improve your browsing experience. We do not collect data just for the sake of having it.
Information You Provide to Us: When you purchase a book or contact our support, you give us:
- Identity Data: Your name (so we know who the package is for).
- Contact Data: Email address and phone number (for order confirmations and FedEx tracking updates).
- Delivery Data: Shipping address (where the books need to go).
- Billing Data: Billing address (to verify your payment method).
Information We Collect Automatically: When you browse our shelves online, our system automatically receives:
- Device Information: IP address, browser type, and time zone. This helps us ensure our website loads correctly on your specific device.
- Shopping Activity: Items viewed and cart contents. We use cookies to remember what is in your basket so you don’t lose your selection if the page refreshes.
2. How We Use Your Information
We use your data for three specific “Chapters”:
- Chapter 1: Fulfillment. We use your address and name to pick the books from our San Diego warehouse, pack them, and generate a shipping label.
- Chapter 2: Communication. We use your email to send you the receipt, the tracking number, and to reply if you ask us a question.
- Chapter 3: Security. We check your IP address and billing details to screen for potential fraud, ensuring that no one is using your card without permission.
3. Sharing Your Information
We are booksellers, not data traders. We never sell your personal information to third-party marketing agencies.
However, to get a physical book from our warehouse to your door, we must share specific details with our trusted service providers:
- Shipping Carriers: We share your name and address with FedEx solely for the purpose of delivery.
- Payment Processors: Your payment data is processed securely by Stripe or PayPal. We do not see or store your full credit card numbers.
- Tech Infrastructure: We use trusted platforms to host our website and manage our inventory database.
4. Cookies (Digital Bookmarks)
We use cookies to make our website function. Think of them as digital bookmarks.
- Essential Cookies: These allow the website to “remember” that you added a book to your cart while you browse other genres. Without them, you couldn’t check out.
- Analytics Cookies: We use tools (like Google Analytics) to see which book categories are trending. This data is aggregated and anonymized—we look at broad patterns, not individual reading habits.
5. Data Security
We treat your data with the same care we treat a rare first edition.
- Encryption: We use industry-standard SSL encryption to protect your data as it travels from your computer to our server.
- Access Control: Only employees who need the information to do their jobs (like our packing team or support staff) are granted access to your order details.
6. Age Requirement
Monvro is a general audience bookstore. However, we do not knowingly collect personal information from children under the age of 13. If you are a parent and believe your child has provided us with personal info, please contact us so we can delete it.
7. Your Rights (California & Beyond)
If you are a resident of California, you have specific rights under the CCPA (California Consumer Privacy Act), including the right to access the data we hold about you and the right to request its deletion. To exercise these rights, simply email us at contact@monvro.com.
8. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy will indicate when it was last updated.
Contact Us
If you have any questions about how we protect your privacy, please contact us.
Company Name:
Chevarim LLC
Company Number:
B20250346828
Address:
Email:
Phone:
Contact Form:
Business Hours: Our support team is available Monday–Friday, 8:00 AM–6:00 PM (Pacific Time, PT), and is here to help with quick, friendly assistance.
Response Time: We typically respond to all inquiries within 1 business day, so you can expect timely, reliable, and professional support.